Amex Travel App Launches with Centurion Lounge Wait Times & Digital Waitlist
American Express is launching a dedicated Amex Travel App on September 18, 2025, that aims to streamline the travel experience for cardmembers. The new app will feature Centurion Lounge wait time estimates and digital waitlists, addressing one of the most common complaints about the premium lounge network: overcrowding.
Beyond lounge access management, the app will serve as a comprehensive travel companion with booking capabilities, trip planning tools, and a unique digital “passport” feature. Here’s everything you need to know about this new addition to the Amex ecosystem.
Centurion Lounge Digital Waitlist & Wait Times
The most notable feature for frequent travelers is the expansion of Amex’s digital waitlist system for Centurion Lounges, which began testing last fall. The new functionality includes:
- Real-time wait time estimates: See approximately how long you’ll need to wait before being admitted to an at-capacity lounge
- Digital queue management: Join the waitlist directly through the app instead of standing in line at the lounge entrance
- Push notifications: Receive an alert when space becomes available, with a limited window to scan in
This feature addresses a significant pain point for cardmembers who have experienced the frustration of trekking to a Centurion Lounge only to find it at capacity with no indication of when entry might be possible.
Key Features of the Amex Travel App
Beyond the lounge waitlist functionality, the new app offers several tools designed to enhance the travel experience:
Trip Planning & Booking
- Destination inspiration: Curated guides and personalized content to help discover new travel destinations
- Unified planning tools: Build and save trip details in one place instead of juggling multiple websites and apps
- Seamless booking: Reserve flights, hotels, and car rentals directly through Amex Travel within the app
- Fine Hotels + Resorts and The Hotel Collection: Easy discovery and booking of Amex’s premium hotel properties, which recently expanded to over 3,100 hotels across 114 countries
Amex Passport
One of the most unique features is “Amex Passport,” a digital travel log that:
- Creates digital collectible “stamps” for each country or region where you use your Amex card
- Allows customization with highlights from your trips
- Enables sharing on social media or via text
- Stores each stamp as a unique token on a public blockchain, permanently memorializing your travel history
Future Enhancements
American Express has indicated that additional features will be added to the app over time, including:
- Personalized hotel recommendations based on your travel preferences and history
- Enhanced card benefit tracking across your Amex portfolio
- Additional tools to make the app a comprehensive travel hub
Availability and Rollout
The Amex Travel App will be available according to the following schedule:
- iOS launch: Thursday, September 18, 2025
- Android launch: Coming in the “following weeks” (specific date not announced)
The app will be free to download and available to all American Express cardmembers, though certain features may be limited to premium cardholders.
Part of a Broader Amex Strategy
The launch of the dedicated travel app comes at a strategic time for American Express, coinciding with several other significant developments:
- Platinum Card refresh: Amex has been teasing a refreshed version of both the personal and business Platinum cards, expected to be announced on the same day (September 18)
- Hotel portfolio expansion: Last month, Amex added more than 400 properties to its Fine Hotels + Resorts and The Hotel Collection programs
- Digital ecosystem growth: The company appears to be shifting toward a more comprehensive membership model with its own digital ecosystem rather than focusing solely on the physical card
Travelers told us they often find booking and planning stressful, so we built an app to make the process simpler and more rewarding. The Amex Travel App brings together everything cardmembers need for inspiration, booking, and accessing their benefits in one place.
– Audrey Hendley, President of American Express Travel
| Credit card | Annual fee | Welcome offer | |
|---|---|---|---|
| $895 | |||
| $895 |
Will This Solve Centurion Lounge Overcrowding?
While the new waitlist and wait time features will improve transparency and potentially reduce the frustration of being turned away at the door, they don’t directly address the underlying issue of lounge overcrowding. The digital queue manages the flow of visitors rather than reducing the total number seeking access.
Amex has implemented other measures to manage capacity in recent years, including:
- Restricting guest access for Platinum cardholders who don’t meet spending thresholds
- Limiting access to within 3 hours of departure (with exceptions for connections)
- Expanding lounge footprints where possible
- Opening new locations to distribute traffic
The digital waitlist system represents another step in managing the lounge experience, though it remains to be seen whether these combined measures will significantly improve the situation for cardmembers.
Bottom Line
The new Amex Travel App represents a significant investment by American Express in creating a more seamless travel experience for its cardmembers. While the Centurion Lounge waitlist and wait time features address a major pain point, the app’s broader functionality suggests Amex is working to create a comprehensive travel ecosystem that extends well beyond lounge access.
For frequent travelers, particularly those with premium Amex cards, the app should provide valuable tools for planning, booking, and managing trips. The ability to check lounge wait times before making the trek across the terminal will be particularly welcome for those who have experienced the frustration of being turned away from a full lounge.
With the app launching on September 18 alongside what appears to be a refresh of the Platinum card lineup, this week marks a significant moment in American Express’s evolution of its premium travel offerings.
- Annual fee
- $895
- Our valuation
- $3,500Milesopedia first-year estimate First-year valueWelcome bonus$3,500Total$3,500Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
- Welcome offer
- 175,000 points
Milesopedia first-year estimateFirst-year valueWelcome bonus$3,500Total$3,500Rewards on your spending are not included. The calculator that adds them from your own profile is on the card's page.
on American Express's website
Frequently Asked Questions
When will the Amex Travel App be available?
The Amex Travel App will launch on iOS devices on Thursday, September 18, 2025. An Android version will follow in the coming weeks, though American Express hasn’t announced a specific date for the Android release.
Which Amex cards are eligible to use the app?
While American Express hasn’t specified card eligibility requirements for the app itself, certain features will likely be restricted based on card type. For example, Centurion Lounge access is limited to Platinum and Centurion cardholders, so the lounge waitlist feature would only be relevant to those cardmembers. The app should be available to download for all American Express cardholders, with feature access varying by card type.
How does the Centurion Lounge digital waitlist work?
When a Centurion Lounge is at capacity, eligible cardmembers can join a digital waitlist through the Amex Travel App rather than waiting in a physical line. The app will display an estimated wait time and send a notification when space becomes available. Cardmembers will then have a limited window of time to scan in at the lounge entrance. This system allows travelers to continue with other activities instead of standing in line at the lounge door.
What is Amex Passport and how does it work?
Amex Passport is a feature within the new travel app that creates digital collectible “stamps” for each country or region where you use your American Express card while traveling. These stamps can be customized with highlights from your trip and shared on social media or via text message. Each stamp is stored as a unique token on a public blockchain, creating a permanent digital record of your travels. It’s essentially a gamified travel log that rewards you for exploring new destinations with your Amex card.
Will the app help with tracking Amex card benefits?
While the initial version of the app appears focused on travel planning, booking, and lounge access, American Express has indicated that future updates will include embedded card benefit tracking. This suggests that the app will eventually help cardmembers monitor and maximize various credits and benefits across their Amex card portfolio. However, specific details about this functionality have not yet been announced.
Is the Amex Travel App different from the regular Amex mobile app?
Yes, the Amex Travel App is a separate, dedicated application focused specifically on travel-related features and services. It exists alongside the main American Express mobile app, which will continue to handle account management, payments, and general card services. This specialized approach allows Amex to create a more tailored and comprehensive travel experience without cluttering the main app with features that may not be relevant to all cardmembers.
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