How quickly will purchased Virgin points post to my account?

Virgin Atlantic Flying Club points purchases typically post to your account immediately or within a few hours after completing the transaction. This makes them a good option if you need points quickly for an imminent booking.

Can I pool Virgin points with family members?

Yes, Virgin Atlantic offers a "Family Account" feature that allows up to nine people living at the same address to pool their points. This can be a great way to accumulate enough points for a premium redemption without everyone needing to purchase points individually.

How do I book ANA flights with Virgin Atlantic points?

ANA awards cannot be booked online through Virgin Atlantic's website. To book these awards, you'll need to call Virgin Atlantic's Flying Club service center at 1-800-365-9500 (US) or +44 344 412 2414 (UK) after finding available award space on ANA's website or through another Star Alliance search tool. ANA releases award space approximately 355 days in advance, and availability is typically best when searching 11 months out.

Are there any fees when redeeming Virgin points for partner airlines?

Yes, when redeeming Virgin Atlantic points for partner airline flights, you'll still be responsible for paying the taxes and fees associated with the ticket. These vary by partner—ANA redemptions have relatively modest fees (approximately $200-300), while Virgin Atlantic's own flights have substantial carrier-imposed surcharges that can exceed $1,000 for premium cabin transatlantic flights.

What other partners can I redeem Virgin points with?

Beyond ANA and Virgin Atlantic's own flights, you can redeem Flying Club points for travel on several partners including Delta Air Lines, Air France-KLM, Singapore Airlines, South African Airways, Hawaiian Airlines, and Air New Zealand. Redemption values vary significantly by partner, with Delta and ANA generally offering the best value.

Can I cancel a points purchase if I change my mind?

Generally, points purchases are non-refundable. However, if you have issues with your purchase or believe it was made in error, you can contact Virgin Atlantic's customer service for assistance. It's always best to be certain about your redemption plans before purchasing points.