Question 1

When will the Amex Travel App be available?

Accepted Answer

The Amex Travel App will launch on iOS devices on Thursday, September 18, 2025. An Android version will follow in the coming weeks, though American Express hasn't announced a specific date for the Android release.

Question 2

Which Amex cards are eligible to use the app?

Accepted Answer

While American Express hasn't specified card eligibility requirements for the app itself, certain features will likely be restricted based on card type. For example, Centurion Lounge access is limited to Platinum and Centurion cardholders, so the lounge waitlist feature would only be relevant to those cardmembers. The app should be available to download for all American Express cardholders, with feature access varying by card type.

Question 3

How does the Centurion Lounge digital waitlist work?

Accepted Answer

When a Centurion Lounge is at capacity, eligible cardmembers can join a digital waitlist through the Amex Travel App rather than waiting in a physical line. The app will display an estimated wait time and send a notification when space becomes available. Cardmembers will then have a limited window of time to scan in at the lounge entrance. This system allows travelers to continue with other activities instead of standing in line at the lounge door.

Question 4

What is Amex Passport and how does it work?

Accepted Answer

Amex Passport is a feature within the new travel app that creates digital collectible "stamps" for each country or region where you use your American Express card while traveling. These stamps can be customized with highlights from your trip and shared on social media or via text message. Each stamp is stored as a unique token on a public blockchain, creating a permanent digital record of your travels. It's essentially a gamified travel log that rewards you for exploring new destinations with your Amex card.

Question 5

Will the app help with tracking Amex card benefits?

Accepted Answer

While the initial version of the app appears focused on travel planning, booking, and lounge access, American Express has indicated that future updates will include embedded card benefit tracking. This suggests that the app will eventually help cardmembers monitor and maximize various credits and benefits across their Amex card portfolio. However, specific details about this functionality have not yet been announced.

Question 6

Is the Amex Travel App different from the regular Amex mobile app?

Accepted Answer

Yes, the Amex Travel App is a separate, dedicated application focused specifically on travel-related features and services. It exists alongside the main American Express mobile app, which will continue to handle account management, payments, and general card services. This specialized approach allows Amex to create a more tailored and comprehensive travel experience without cluttering the main app with features that may not be relevant to all cardmembers.

Jean-Maximilien Voisine

Posts by Jean-Maximilien Voisine